Impacting the bottom line: Exploring the effect of a self‐efficacy oriented training intervention on unit‐level sales growth

2021 ◽  
Author(s):  
Luis M. Arciniega ◽  
Anna Servitje ◽  
David J. Woehr
Keyword(s):  
Self Efficacy ◽  
Training Intervention ◽  
Sales Growth ◽  
Bottom Line ◽  
Unit Level

scholarly journals Older Adults’ Adherence to Technology-Based Intervention: The Role of Messaging and Individual Differences

2020 ◽  
Vol 4 (Supplement_1) ◽  
pp. 555-555
Author(s):  
Walter Boot ◽  
Nelson Roque ◽  
Erin Harrell ◽  
Neil Charness
Keyword(s):  
Older Adults ◽  
Individual Differences ◽  
Health Behaviors ◽  
Individual Difference ◽  
Cognitive Training ◽  
Self Efficacy ◽  
Message Framing ◽  
Training Intervention ◽  
Home Technology

Abstract Adherence to health behaviors is often poor, including adherence to at-home technology-based interventions. This study (N=120) explored adherence to a cognitive training intervention delivered via computer tablet, assessed adherence over a 4.5 month period, explored how individual difference factors shaped adherence, and tested the efficacy of message framing manipulations (positive vs. negative framing) in boosting adherence. Individual difference factors predicted adherence, including variations in self-efficacy and belief in the efficacy of cognitive training. Overall message framing had little impact. However, during the final portion of the study in which participants were asked to play as much or as little as they wanted instead of following a schedule, participants who received positively framed messages engaged with the intervention more. Implications for predicting and boosting adherence to home delivered technology-based interventions will be discussed.

scholarly journals Caregiver-guided pain coping skills training for patients with advanced cancer: Background, design, and challenges for the CaringPals study

2019 ◽  
Vol 16 (3) ◽  
pp. 263-272 ◽  
Author(s):  
Laura S Porter ◽  
Gregory Samsa ◽  
Jennifer L Steel ◽  
Laura C Hanson ◽  
Thomas W LeBlanc ◽  
...  
Keyword(s):  
Psychological Distress ◽  
Family Caregivers ◽  
Advanced Cancer ◽  
Self Efficacy ◽  
Coping Skills ◽  
Skills Training ◽  
Training Intervention ◽  
Pain Coping ◽  
Coping Skills Training ◽  
Training Interventions

Background/Aims Pain is a major concern of patients with advanced cancer and their caregivers. There is strong evidence that pain coping skills training interventions based on cognitive-behavioral principles can reduce pain severity and pain interference. However, few such interventions have been tested for patients with advanced cancer and their family caregivers. This study aims to test the efficacy of a caregiver-guided pain coping skills training protocol on patient and caregiver outcomes. Methods A total of 214 patients age ≥18 with Stage III–Stage IV cancer and moderate to severe pain, along with their family caregivers, are being identified and randomized with a 1:1 allocation to the caregiver-guided pain coping skills training intervention or enhanced treatment-as-usual. Dyads in both conditions receive educational resources on pain management, and the caregiver-guided pain coping skills training intervention includes three weekly 60-min sessions conducted with the patient–caregiver dyad via videoconference. Measures of caregiver outcomes (self-efficacy for helping the patient manage pain, caregiver strain, caregiving satisfaction, psychological distress) and patient outcomes (self-efficacy for pain management, pain intensity and interference, psychological distress) are collected at baseline and post-intervention. Caregiver outcomes are also collected 3 and 6 months following the patient’s death. The study is enrolling patients from four tertiary care academic medical centers and one free-standing hospice and palliative care organization. The primary outcome is caregiver self-efficacy for helping the patient manage pain. Results This article describes challenges in the design and implementation of the CaringPals trial. Key issues for trial design include the identification and recruitment of patients with advanced cancer and pain, and the follow-up and collection of data from caregivers following the patient’s death. Conclusion The CaringPals trial addresses a gap in research in pain coping skills training interventions by addressing the unique needs of patients with advanced cancer and their caregivers. Findings from this study may lead to advances in the clinical care of patients with advanced cancer and pain, as well as a better understanding of the effects of training family caregivers to help patients cope with pain.

Supervisor to coworker social undermining: The moderating roles of bottom-line mentality and self-efficacy

2018 ◽  
Vol 26 (5) ◽  
pp. 756-773 ◽  
Author(s):  
Gabi Eissa ◽  
Rebecca Wyland ◽  
Ritu Gupta
Keyword(s):  
Self Efficacy ◽  
Field Data ◽  
Positive Relationship ◽  
Social Cognitive ◽  
Cognitive Theory ◽  
Future Research ◽  
Bottom Line ◽  
Social Undermining ◽  
Practical Implications ◽  
Trickle Down

AbstractThis research presents and tests a trickle-down model of social undermining in the workplace. Drawing on social cognitive theory, this study specifically demonstrates that supervisor social undermining is positively associated with coworker social undermining in the workplace. Furthermore, this study argues that employee bottom-line mentality will exacerbate the positive relationship between supervisor social undermining and coworker social undermining, whereas employee self-efficacy will buffer this positive relationship. Overall, our findings support our proposed trickle-down model using field data obtained from several information technology and financial organizations in India. Theoretical and practical implications as well as directions for future research are discussed.

scholarly journals Proactive Socialisation: a Longitudinal Investigation of Newcomer Adjustment Inside Both an Institutionalised and Individualised Workplace

2021 ◽  
Author(s):  
◽  
Sarah Elizabeth Burke
Keyword(s):  
Information Seeking ◽  
Self Efficacy ◽  
Work Group ◽  
Data Gathering ◽  
Relationship Building ◽  
Future Research ◽  
Training Intervention ◽  
Police Recruits ◽  
The Individual ◽  
The Impact

<p>This thesis adopted a unique approach to the exploration of proactive socialisation and the processes by which a newcomer moves from organisational outsider to insider. Although socialisation involves actions by the individual, the work group, and the organisation, this study is one of the first to investigate how these actions work in tandem to support the adjustment of organisational newcomers. Research was conducted with a group of 526 participants, drawn from a pool of New Zealand Police (NZ Police) recruits and graduate employees. A quantitative method for data gathering was adopted, with questionnaires administered over a 15-month period for police recruits and 6-month period for graduate newcomers. Results indicated that prior work quality and quantity, job interest, proactive personality, team support, and leader-member exchange each had an important role to play in the prediction of newcomer role breadth self-efficacy. In turn, newcomers who felt confident in their ability to carry out a broader and more proactive role also enjoyed a higher level of task mastery and group fit. The successful achievement of these proximal outcomes led to other, more distal outcomes, namely performance and organisational commitment. Each of these outcomes was achieved, regardless of the socialising tactics employed by the hiring organisation. An important feature of this thesis was the design and delivery of a training intervention that was aimed at coaching newcomers in a range of proactive behaviours (i.e., information-seeking, feedback-seeking, positive framing, relationship building, networking, listening, and observation/modeling). Results found that the longitudinal pattern of proaction differed for newcomers in response to the socialising tactics adopted by the organisation. Results also indicated that the impact of training on future proaction was most potent for individuals who already had an elevated level of role breadth self-efficacy, thereby pointing to the importance of building an employee' perception of their own capability. Training was also most effective when key messages were repeated over multiple sessions, and integrated into the solving of realworld tasks. These results challenge previous studies that have assumed proactivity to be a stable construct over time. Beyond contributing to the literature on newcomer socialisation, this thesis goes some way to clarifying why proactive people actually succeed. It would seem that proactive people expect to be successful, thereby making a training intervention more useful. This thesis also challenges prior research that assumes certain adjustment outcomes are dependent on the socialising tactics adopted by the hiring organisation. Thus, rather than passively adapt to their environment, this research shows how a newcomer can actively shape their own socialising experience. A number of methodological weaknesses found in previous studies have been addressed in this thesis. It also presents a number of practical implications to support the pre-entry, initial entry, and long-term adjustment of seasoned newcomers, versus graduate Generation Y employees. Multiple options for future research are also considered.</p>

scholarly journals Proactive Socialisation: a Longitudinal Investigation of Newcomer Adjustment Inside Both an Institutionalised and Individualised Workplace

2021 ◽  
Author(s):  
◽  
Sarah Elizabeth Burke
Keyword(s):  
Information Seeking ◽  
Self Efficacy ◽  
Work Group ◽  
Data Gathering ◽  
Relationship Building ◽  
Future Research ◽  
Training Intervention ◽  
Police Recruits ◽  
The Individual ◽  
The Impact

<p>This thesis adopted a unique approach to the exploration of proactive socialisation and the processes by which a newcomer moves from organisational outsider to insider. Although socialisation involves actions by the individual, the work group, and the organisation, this study is one of the first to investigate how these actions work in tandem to support the adjustment of organisational newcomers. Research was conducted with a group of 526 participants, drawn from a pool of New Zealand Police (NZ Police) recruits and graduate employees. A quantitative method for data gathering was adopted, with questionnaires administered over a 15-month period for police recruits and 6-month period for graduate newcomers. Results indicated that prior work quality and quantity, job interest, proactive personality, team support, and leader-member exchange each had an important role to play in the prediction of newcomer role breadth self-efficacy. In turn, newcomers who felt confident in their ability to carry out a broader and more proactive role also enjoyed a higher level of task mastery and group fit. The successful achievement of these proximal outcomes led to other, more distal outcomes, namely performance and organisational commitment. Each of these outcomes was achieved, regardless of the socialising tactics employed by the hiring organisation. An important feature of this thesis was the design and delivery of a training intervention that was aimed at coaching newcomers in a range of proactive behaviours (i.e., information-seeking, feedback-seeking, positive framing, relationship building, networking, listening, and observation/modeling). Results found that the longitudinal pattern of proaction differed for newcomers in response to the socialising tactics adopted by the organisation. Results also indicated that the impact of training on future proaction was most potent for individuals who already had an elevated level of role breadth self-efficacy, thereby pointing to the importance of building an employee' perception of their own capability. Training was also most effective when key messages were repeated over multiple sessions, and integrated into the solving of realworld tasks. These results challenge previous studies that have assumed proactivity to be a stable construct over time. Beyond contributing to the literature on newcomer socialisation, this thesis goes some way to clarifying why proactive people actually succeed. It would seem that proactive people expect to be successful, thereby making a training intervention more useful. This thesis also challenges prior research that assumes certain adjustment outcomes are dependent on the socialising tactics adopted by the hiring organisation. Thus, rather than passively adapt to their environment, this research shows how a newcomer can actively shape their own socialising experience. A number of methodological weaknesses found in previous studies have been addressed in this thesis. It also presents a number of practical implications to support the pre-entry, initial entry, and long-term adjustment of seasoned newcomers, versus graduate Generation Y employees. Multiple options for future research are also considered.</p>

scholarly journals A brief staff training to increase children’s physical activity during an after-school program: Preliminary effectiveness and potential for dissemination

2021 ◽  
Vol 1 (2) ◽  
pp. 74-83
Author(s):  
Emily Mailey ◽  
Jerica Garcia ◽  
Richard Rosenkranz
Keyword(s):  
Physical Activity ◽  
Staff Training ◽  
Self Efficacy ◽  
After School ◽  
Training Intervention ◽  
Intervention Site ◽  
School Program ◽  
Training Requirements ◽  
Activity Promotion ◽  
After School Program

This two-part study aimed to first evaluate the preliminary effectiveness of a brief staff training intervention to promote physical activity among children attending an after-school program, and then to determine the feasibility of delivering the training to a larger number of sites. Two Boys and Girls Club after-school sites (intervention, control) participated in study 1. Accelerometer-measured physical activity of children and directly observed staff behaviors were assessed at each site in February and May 2019. Following baseline data collection, staff at the intervention site attended a brief physical activity promotion training, which emphasized expanding the quantity and enhancing the quality of physical activity opportunities. For study 2, the training was delivered to all staff, and they completed pre- and post-training measures of self-efficacy and intention to implement strategies to promote physical activity. In study 1, children at the intervention site decreased sedentary time by 14.8 min/day, and increased light and moderate-to-vigorous physical activity by 7.8 and 7.0 min/day, respectively, relative to the control site. Instances of staff encouragement significantly increased at the intervention site. In study 2, staff reported significant improvements in self-efficacy and intention immediately following the training. These studies provide preliminary evidence that a brief staff training intervention may increase physical activity among children attending an after-school program, and that the intervention can be integrated into existing training requirements. Future research is needed to replicate these findings across a wider range of after-school programs, and to explore systematic approaches to offering sustainable physical activity training regularly at scale.

In pursuit of service productivity and customer satisfaction: the role of resources

2017 ◽  
Vol 51 (11/12) ◽  
pp. 1836-1855 ◽  
Author(s):  
Jenny (Jiyeon) Lee ◽  
Paul G. Patterson ◽  
Liem Viet Ngo
Keyword(s):  
Customer Satisfaction ◽  
Employee Engagement ◽  
Self Efficacy ◽  
Conservation Of Resources ◽  
Service Firms ◽  
Bottom Line ◽  
Dyadic Data ◽  
Content Type ◽  
Service Productivity

Purpose In today’s global marketplace, the mantra of many service firms is enhanced efficiency and productivity. To increase their bottom line, firms must also expand revenue. They thus face the challenge of ways to increase revenue through customer satisfaction while also achieving productivity gains. The current study aims to offer insight into the role of various resources that encourage frontline employees (FLEs) to become engaged in the pursuit of achieving organisational goals, ultimately enhancing service productivity and customer satisfaction. Design/methodology/approach A total of 252 customer-FLE dyadic data were collected at a medium-sized retail bank in Ho Chi Minh City, Vietnam. Findings Results show that personal (self-efficacy) and organisational resources impact FLE productivity directly and indirectly through employee engagement. Importantly, service productivity is then positively associated with customer satisfaction. Research limitations/implications Extending previous investigations based on the job demands-resources model and theories of self-efficacy and conservation of resources, this study’s findings empirically support anecdotal accounts of the positive productivity–customer satisfaction relationship. Practical implications The results also highlight the importance of the management of human and organisational resources to attain this two-pronged goal. Originality value Using dyadic data (customers and FLEs) collected at a medium-sized retail bank, the authors refute the trade-off effect between attaining employee productivity and customer satisfaction in the service industry. This paper further fills research need to study how various resources available to FLEs can achieve desirable organisational outcomes in service firms – the improvement of both service productivity and customer satisfaction.

scholarly journals Short-Term Information Technology Training Impact on Research Self-Efficacy of Undergraduate Students at Provincial Cambodian Universities

2020 ◽  
Vol 10 (1) ◽  
pp. 88
Author(s):  
Cheyvuth Seng ◽  
May Kristine Jonson Carlon ◽  
Jeffrey Scott Cross
Keyword(s):  
Information Technology ◽  
Undergraduate Students ◽  
Self Efficacy ◽  
Skills Training ◽  
Survey Method ◽  
Training Intervention ◽  
Short Term ◽  
Before And After ◽  
It Training ◽  
Computer Centers

This paper aims to assess the effectiveness of research self-efficacy short-term information technology (IT) skills training intervention administered to 3rd year and 4th year undergraduate students at three provincial Cambodian universities. The training intervention was conducted at the universities' computer centers where the internet could be accessed. The training lasted three weeks for 60 hours in total and covered topics such as using statistical analysis software, Massive Open Online Courses (MOOCs), and referencing software. The participants were 461 undergraduate students at universities during the 2018 academic year. The survey method used for this study was based on the “Research Self-Efficacy Scale” by Phillips and Russell (1994), which was administered before and after the training. The research used descriptive statistics and paired sample t-test for data analysis. The findings of the study revealed that the participants’ research self-efficacy perceptions increased after conducting the intervention. The results showed that there was a significant increase in mean score after intervention based upon a 5-point scale from 2.10 (SD = 0.68) before the intervention to 3.57 (SD = 0.54) afterward. These findings suggest that IT training intervention is beneficial for undergraduate students at provincial universities in Cambodia resulting in an improvement in research self-efficacy.

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