The interplay between relational job design and cross‐training in predicting employee job/task citizenship performance

2021 ◽  
Author(s):  
Tomislav Hernaus ◽  
Matej Černe ◽  
Miha Škerlavaj
Keyword(s):  
Job Design ◽  
Cross Training ◽  
Citizenship Performance ◽  
Relational Job Design ◽  
Job Task

scholarly journals Relational Job Characteristics and Prosocial Motivation: A Longitudinal Study of Youth Care Professionals

2019 ◽  
pp. 0734371X1986285 ◽  
Author(s):  
Joris van der Voet ◽  
Bram Steijn
Keyword(s):  
Quantitative Data ◽  
Design Theory ◽  
Longitudinal Design ◽  
Job Characteristics ◽  
Youth Care ◽  
Job Design ◽  
Dynamic Nature ◽  
Prosocial Motivation ◽  
Reform Implementation ◽  
Relational Job Design

This study examines how changes in relational job characteristics relate to the prosocial motivation of public professionals. Drawing on relational job design theory, changes in job contact and job impact are hypothesized to covary with prosocial motivation. With a unique longitudinal design, we study youth care professionals in The Netherlands, who are embedded in a reform aimed at decentralizing youth care to bring professionals closer to their clients. Quantitative data were collected through a three-wave survey prior to the reform implementation and at, respectively, 1 and 2 years after its implementation. The results indicate that changing levels of job contact and job impact are related to changes in prosocial motivation. The study contributes to academic debates regarding the dynamic nature of prosocial motivation and our findings provide longitudinal evidence for relational job design theory.

scholarly journals Fostering employee-customer identification: The impact of relational job design

2021 ◽  
Vol 94 ◽  
pp. 102832
Author(s):  
Yan Li ◽  
Weining Guo ◽  
Steven J. Armstrong ◽  
Yi (Fionna) Xie ◽  
Yuanyuan Zhang
Keyword(s):  
Job Design ◽  
Customer Identification ◽  
Relational Job Design ◽  
The Impact

Proactive personality and citizenship performance

2016 ◽  
Vol 21 (4) ◽  
pp. 378-401 ◽  
Author(s):  
I.M. Jawahar ◽  
Yongmei Liu
Keyword(s):  
Organizational Citizenship ◽  
Career Satisfaction ◽  
Political Skill ◽  
Proactive Personality ◽  
Outcome Variable ◽  
Cross Sectional ◽  
Content Type ◽  
Citizenship Performance ◽  
The Relationship ◽  
Job Task

Purpose The purpose of this paper is to examine the moderating role of political skill in the relationship between proactive personality and citizenship performance, as mediated by career satisfaction. Design/methodology/approach The authors collected data from a diverse sample of 356 employees, and tested a moderated mediation model, in which proactive personality and political skill jointly impact career satisfaction, which in turn impacts citizenship performance. Findings The results indicate that career satisfaction mediates the relationship between proactive personality and two forms of citizenship performance, citizenship toward supervisor, and job/task conscientiousness. Political skill moderates these mediated relationships such that proactive individuals who are also politically skilled are more likely to demonstrate greater citizenship toward supervisor and job/task conscientiousness via increased career satisfaction. Research limitations/implications The study suggests that proactive employees, due to their enhanced career satisfaction, tend to demonstrate greater organizational citizenship. Such positive tendencies are enhanced when proactive employees are equipped with political skill. Limitations include the use of cross-sectional design and single source data. Practical implications Organizations and human resources managers should be aware of the importance of personal career satisfaction and interpersonal competency in building organizational citizenship. Organizations may facilitate citizenship performance by recruiting individuals high in proactive personality and political skill. Originality/value Prior research has typically considered career satisfaction as an outcome variable. The authors examine career satisfaction as an intermediate variable leading to citizenship performance. The authors also examine the contingent effect of proactive personality.

Fledgling Steps Toward a Unified Theory of Job Design

1983 ◽  
Vol 28 (4) ◽  
pp. 309-310
Author(s):  
Bronston T. Mayes
Keyword(s):  
Job Design ◽  
Unified Theory
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