Shaping guanxi networks at work through instant messaging

2015 ◽  
Vol 67 (5) ◽  
pp. 1153-1168 ◽  
Author(s):  
Carol X. J. Ou ◽  
Robert M. Davison
Keyword(s):  
Instant Messaging ◽  
Guanxi Networks

Forensic Analysis of Artifacts of Giant Instant Messaging “WhatsApp” in Android Smartphone

2018 ◽  
Vol 5 (2) ◽  
pp. 73-83
Author(s):  
Hussein Abed Ghannam
Keyword(s):  
Instant Messaging ◽  
Smart Phone ◽  
Forensic Analysis ◽  
Digital Evidence ◽  
Terror Attack ◽  
Left Behind ◽  
Digital Crime ◽  
Internal Storage ◽  
Network Forensic ◽  
Electronic Crime

WhatsApp is a giant mobile instant message IM application with over 1billion users. The huge usage of IM like WhatsApp through giant smart phone “Android” makes the digital forensic researchers to study deeply. The artefacts left behind in the smartphone play very important role in any electronic crime, or any terror attack. “WhatsApp” as a biggest IM in the globe is considered to be very important resource for information gathering about any digital crime. Recently, end-to-end encryption and many other important features were added and no device forensic analysis or network forensic analysis studies have been performed to the time of writing this paper. This paper explains how can we able to extract the Crypt Key of “WhatsApp” to decrypt the databases and extract precious artefacts resides in the android system without rooting the device. Artefacts that extracted from the last version of WhatsApp have been analysed and correlate to give new valuable evidentiary traces that help in investigating. Many hardware and software tools for mobile and forensics are used to collect as much digital evidence as possible from persistent storage on android device. Some of these tools are commercial like UFED Cellebrite and Andriller, and other are open source tools such as autopsy, adb, WhatCrypt. All of these tools that forensically sound accompanied this research to discover a lot of artefacts resides in android internal storage in WhatsApp application.

ENGAGING CUSTOMERS FOR VALUE CO-CREATION THROUGH MOBILE INSTANT MESSAGING

2018 ◽  
Vol 2018 ◽  
pp. 1190-1190
Author(s):  
Soey Sut Ieng Lei ◽  
◽  
Shun Ye ◽  
Dan Wang ◽  
Rob Law
Keyword(s):  
Instant Messaging

Application to Identify the True Sender in Instant Messaging

2018 ◽  
Vol 14 (3) ◽  
pp. 160-172
Author(s):  
Hanaa Mohsin Ahmed ◽  
◽  
Shahad Fadhil
Keyword(s):  
Instant Messaging

HAMMERING YAMMER

10.28945/3583 ◽  
2016 ◽  
Vol 1 ◽  
pp. 1-22
Keyword(s):  
Work Environment ◽  
Instant Messaging ◽  
Annual Conference ◽  
Online Environment ◽  
Remote Employees ◽  
Phone Calls ◽  
Set Up ◽  
Enterprise Social Network ◽  
Southeastern Region ◽  
The U.S

Chris Milan, Managing Director of Southeastern Region at Tribridge, Inc., was drumming away at the annual “Connect” conference with the company band called “The Bridge.” He enjoyed seeing everyone dancing, laughing, and jamming out to the music and making new friends with coworkers. Tribridge had quickly grown over fifteen years to more than 600 employees with most deployed to customer sites around the U.S. and Canada. The annual conference was a cultural staple designed to re-connect the company with employees and employees with each other. But how much longer could they continue to rely on a once a year event to keep the company together on both social and cultural levels? Chris reflected on a recent executive team meeting where the leaders asked themselves, “How can we keep all of these people, from all over the globe, feeling connected with each other?” The leadership was familiar with and had been discussing ways to keep the company connected through the deployment of an Enterprise Social Network (ESN)--sort of a Facebook for employees. They had been told that an ESN would allow for local employees and remote employees to connect more efficiently to help create an overall cohesive work environment. In theory, it would be a much less expensive approach than flying everyone in to Tampa. And, it was supposed to create a continuous--not just once a year--flow of interactions through an online environment. Plus, wasn’t everyone already familiar with the tool? After all, nearly everyone was on Facebook. Why not set up an ESN and they could join that too? At the same time, the decision to proceed wasn’t easy. There were many factors Milan and the leadership had to consider. Email, Instant Messaging (IM), phone calls and SharePoint were Tribridge’s current forms of communication and connectivity. Would connecting through an ESN replace those platforms? Would it be “in addition to” them? Also, Tribridge was a “Microsoft shop” using Office 365. Office 365 included the ESN platform called Yammer. Would using Yammer be more efficient than email for communication? Would it be as effective as a party for connectivity? Could it share and propagate a culture with a distributed workforce? Since Yammer seemed to be the inevitable choice at Tribridge, maybe the real questions would revolve around how to implement another system in the already busy world that was Tribridge.

Social anxiety is associated with similar emotional impairments during digital and face-to-face communication in daily life

2020 ◽  
Author(s):  
James Doorley ◽  
Kristina Volgenau ◽  
Kerry Kelso ◽  
Todd Barrett Kashdan ◽  
Alexander J. Shackman
Keyword(s):  
Social Anxiety ◽  
Digital Communication ◽  
Instant Messaging ◽  
Online Communication ◽  
Medium Study ◽  
Reconstruction Method ◽  
Communication Behaviors ◽  
Face To Face ◽  
Emotional Impairments ◽  
Emotional Safety

Background:Retrospective studies have found that people with elevated social anxiety (SA) show a preference for digital/online communication, which may be due to perceptions of enhanced emotional safety. Whether these preferences for/benefits of digital compared to face-to-face communication manifest in the real world has yet to be explored. Methods: We recruited samples of college students (N = 125) and community adults (N = 303) with varying levels of SA, sampled their emotions during digital and face-to-face communication using ecological momentary assessment (EMA) (Study 1) and a day reconstruction method (DRM) (Study 2), and preregistered our hypotheses (https://osf.io/e4y7x/). Results: Results from both studies showed that SA did not predict the likelihood of engaging in digital compared to face-to-face communication, and SA was associated with less positive and more negative emotions regardless of communication medium. Study 2 also showed that whether digital communication was synchronous (e.g., in real time via phone/video chat) or asynchronous (e.g., texting/instant messaging) did not impact the association between SA and emotions. Limitations: EMA and DRM methods, despite their many advantages, may be suboptimal for assessing the occurrence of digital communication behaviors relative to more objective methods (e.g., passively collecting smartphone communication data). Using event-contingent responding may have also yielded more reports of digital communication, thus strengthening our power to detect small, cross-level interaction effects. Conclusions:These results challenge beliefs that digital/online communication provides a source of emotional safety for people with elevated SA and suggests a greater need to address SA-related emotional impairments across digital communication platforms.

Penerapan Customer Relationship Management (CRM) pada Aplikasi Pengiriman Pesan Instan Studi Kasus: WhatsApp, WeChat, Line, KakaoTalk

2014 ◽  
Vol 5 (1) ◽  
pp. 20-26
Author(s):  
Ellynia Ellynia ◽  
Viany Utami Tjhin
Keyword(s):  
Operating Systems ◽  
Customer Relationship Management ◽  
Mobile Application ◽  
Instant Messaging ◽  
Relationship Management ◽  
Ease Of Use ◽  
Customer Relationship ◽  
Good Relationship ◽  
Management Application ◽  
Index Terms

In establish good relationship with customer, companies need to have a good customer relationship management system as well. The purpose of this study is to explore the level of development of the use of instant messaging applications that are used for mobility of companies in establishing relationships with customers; and to investigate the factors considered important for the success of the mobility of companies in establishing relationships with their customers. In this study it was found that not all instant messaging application has a feature which serves to establish rapport with customers. The results showed some of the determinants of success in the utilization of instant messaging applications is the ease of use, target the most used mobile devices, operating systems most used by users, and mobile application user interface that is used. Index Terms - customer, relationship, management, application, messanging, instant

The Role of Mobile Phone Technology in Resolving Communal Conflicts in Mandera County, Kenya

2020 ◽  
Vol 4 (2) ◽  
pp. 69-80
Author(s):  
Mohamed Ibrahim Eymoi ◽  
Patrick Mbataru
Keyword(s):  
Social Media ◽  
Conflict Resolution ◽  
Mobile Phone ◽  
Short Message Service ◽  
Instant Messaging ◽  
Video Conferencing ◽  
Short Message ◽  
Mobile Phone Technology ◽  
Message Service

The unprecedented global adoption of information and communication technologies (ICTs) is rapidly changing the way people are communicating in solving problems. For several years now, the role of ICTs has become important in the way people construct their relationships in conflict resolution. Yet little is known on the dynamism of this interaction. It is not clear how mobile technology has contributed toward conflict resolution, and this study will contribute to the knowledge on the role of mobile telephones in conflict resolution. The purpose of this study was to explore how the mobile phone technology contributed in resolving communal conflicts in Mandera County, Kenya. This study was guided by three theories: conflict transformation theory, diffusion of innovations theory and social representation theory. The conflict Tansformation Theory is adopted as the main theory of analysis.  The main idea of this theory is transforming negative conflict into constructive conflict, deals with structural, behavioural and attitudinal aspects of conflict. This study adopted a descriptive survey. The population for this study consisted of 301 employees in ICT and security department where stakeholders in technology and security sectors and the public. Primary and secondary  data was analysed according to the objectives. Primary data was derived from questionnaires formulated to target employees in ICT and security department. The data analysis included qualitative and quantitative techniques.  Qualitative data was summarized and categorized according to common themes and was presented using frequency distribution tables, graphs and charts. Content analysis was used mostly to arrive at inferences through a systematic and objective identification of the specific messages. The quantitative data collected was analyzed using descriptive statistics. The results confirmed that short message service, social media plateform, instant messaging applications, and video conferencing play a role in resolving communal conflicts in Mandera County. The study concludes that Short Message Service, Social Media Platforms and Instant Messaging Applications can be used conflict such as communal conflicts. Video Conferencing can be used to solve conflict such as relationship conflict, arises from differences in personality, style, matters of taste, and even conflict style as well as conflict in the workplace like task conflict. County government of Mandera must come up with ways of incorporating mobile phone technologies such as Short Message Service, Social Media Platforms, Instant Messaging and Video Conferencing on matters conflict resolution. The study recommends that the County Government of Mandera in collaboration with the National Government need to come up with agencies to regulate the use of social media as a medium to communicate in times of conflict since they are sometimes prone to misuse.

An Instant Messaging Inter-working Model between SIMPLE and IMPS Based on Petri Nets

2011 ◽  
Vol 30 (10) ◽  
pp. 2481-2485
Author(s):  
Yu-ting Zhang ◽  
Jian-xin Liao ◽  
Zhong Dai ◽  
Xiao-min Zhu ◽  
Wei Wu
Keyword(s):  
Petri Nets ◽  
Instant Messaging ◽  
Working Model
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