The impact of the Internet on public library use: An analysis of the current consumer market for library and Internet services

2002 ◽  
Vol 53 (10) ◽  
pp. 802-820 ◽  
Author(s):  
George D'Elia ◽  
Corinne Jörgensen ◽  
Joseph Woelfel ◽  
Eleanor Jo Rodger
Author(s):  
Corinne Jörgensen ◽  
Geogre D'Elia ◽  
Joseph Woelfel ◽  
Eleanor Jo Rodger

This paper presents the results of a research project to evaluate the impacts of the Internet on public library use. A national telephone survey was conducted using a market segmentation model for use of information services and resources at the public library and on the Internet. This research provides baseline data describing the current consumer market for library and Internet services. The data suggest that at this time use of the...


2007 ◽  
Vol 2 (3) ◽  
pp. 94
Author(s):  
Stephanie Hall

Objective – To determine the effect of large bookstores (defined as those having 20 or more employees) on household library use. Design – Econometric analysis using cross-sectional data sets. Setting – The United States of America. Subjects – People in over 55,000 households across the U.S.A. Methods – Data from 3 1996 studies were examined using logit and multinomial logit estimation procedures: the National Center for Education Statistics’ National Household Education Survey (NHES) and Public Library Survey (PLS), and the U.S. Census Bureau’s County Business Patterns (CBP). The county level results of the NHES telephone survey were merged with the county level data from the PLS and the CBP. Additionally, data on Internet use at the state level from the Statistical Abstract of the United States were incorporated into the data set. A logit regression model was used to estimate probability of library use based on several independent variables, evaluated at the mean. Main results – In general, Hemmeter found that "with regard to the impact of large bookstores on household library use, large bookstores do not appear to have an effect on overall library use among the general population” (613). While no significant changes in general library use were found among high and low income households where more large bookstores were present, nor in the population taken as a whole, middle income households (between $25,000 and $50,000 in annual income) showed notable declines in library use in these situations. These effects were strongest in the areas of borrowing (200% less likely) and recreational purposes (161%), but were also present in work-related use and job searching. Hemmeter also writes that “poorer households use the library more often for job search purposes. The probability of library use for recreation, work, and consumer information increases as income increases. This effect diminishes as households get richer” (611). Finally, home ownership was also correlated with higher library use. Households with children were more than 20% more likely to use the library (610). Their use of the library for school-related purposes, general borrowing, program activities, and so on was not affected by the presence of book superstores. White families with children were somewhat less likely to use the library, while families with higher earning and education levels were more likely to use the library. Library use also increased with the number of children in the family. Shorter distances to the nearest branch and a higher proportion of AV materials were also predictive of higher library use. Educational level was another important factor, with those having less than high school completion being significantly less likely to use the library than those with higher levels of educational attainment. Conclusions – The notable decline in public library use among middle income households where more large bookstores are present is seen as an important threat to libraries, as it may result in a decline in general support and support for funding among an important voting block. More current data are needed in this area. In addition to the type of information examined in this study, the author recommends the inclusion of information on funding, support for library referenda, and library quality as they relate to the presence of large bookstores.


2018 ◽  
Vol 50 (3) ◽  
pp. 275-283 ◽  
Author(s):  
Leo Appleton ◽  
Hazel Hall ◽  
Alistair S. Duff ◽  
Robert Raeside

Findings from a study of the advantages and disadvantages accrued by individuals from their public library use, and the impact of this on citizenship at individual and community levels, are presented. The analysis of longitudinal focus group data collected on two occasions at eight UK locations at a time of a so-called ‘public library crisis’ demonstrates a strong sense of the epistemic role of public libraries, and their conception as safe, welcoming, community-owned spaces. Links between public library use and the development of citizenship are less easily identified. However, the evidence shows that public library use facilitates participation in society, and provides resources to allow individuals and communities to fulfil their societal obligations.


Author(s):  
Laura Karbach

The author, as part of a Master Thesis study, analyzes the impact public library services and programs have in the lives of local Mexican mothers with children attending school in the United States and provides suggestions on ways to improve outreach of services and support. Results related to library use, parental involvement, service and programs, challenges including funding, Spanish-speaking staff, pre-conceived ideas, and awareness issues, as well as the largest issue of outreach are all discussed. In addition, outreach solutions are offered and the overall benefits of the study are assessed.


2013 ◽  
Vol 20 (66) ◽  
pp. 33-38
Author(s):  
R V Proctor ◽  
Bob Usherwood ◽  
Gill Sobczyk

This article describes British Library funded research into the Sheffield libraries strike last year. The aim of the research was to investigate the impact of the temporary closure of public library services on user behaviour and attitudes. It examines the robustness of public library use and how easily previous patterns of use were resumed after the strike. Assertions in previous research about the effect of the public library on the local infrastructure are also tested. The full Report is available from the British Library, (Research and Innovation Report 6224).


Author(s):  
Laura Karbach

The author, as part of a Master Thesis study, analyzes the impact public library services and programs have in the lives of local Mexican mothers with children attending school in the United States and provides suggestions on ways to improve outreach of services and support. Results related to library use, parental involvement, service and programs, challenges including funding, Spanish-speaking staff, pre-conceived ideas, and awareness issues, as well as the largest issue of outreach are all discussed. In addition, outreach solutions are offered and the overall benefits of the study are assessed.


2006 ◽  
Vol 24 (18_suppl) ◽  
pp. 16042-16042
Author(s):  
C. Vachani ◽  
M. K. Hampshire ◽  
R. W. Whittington ◽  
A. Vachani ◽  
J. M. Metz

16042 Background: A previous study (2002) showed only 5% of VA cancer patients access the Internet to investigate information related to their cancer or cancer treatment. Since this study was published, access to the Internet and computers has changed over the interval. This study was designed to evaluate Internet usage patterns and factors that may promote Internet usage among cancer patients at a Veteran’s Administration (VA) hospital. Methods: From 09/2005 to 12/2005 a 15-item questionnaire was administered to 44 radiation oncology patients presenting for consultation and/or daily radiation treatments. The questionnaire evaluated basic demographics, Internet access and utilization, and interest in educational programs to promote utilization. Results were compared to a questionnaire study of 201 patients performed at the same institution in 2002. Results: The population is predominantly male (98%), with a racial distribution of 39% African American and 61% Caucasians. Two-thirds of the population are between the ages of 50 and 70. The most common primary tumor sites were prostate (65%), lung (11%), and head and neck (7%). Overall, 28% reported using the Internet to find information about their cancer, compared to only 5% in 2002 (p < .0001). An additional 42% reported a friend or family member searched the Internet on behalf of the patient. Seventy-four percent of subjects knew where to gain access to the Internet, which included public library (36%), personal computer (34%), friend/family’s home (13%). Of the 44 patients 18 (42%) were interested in free classes to learn how to access information on the Internet. African-American patients were somewhat more interested in taking educational classes on Internet utilization (OR 2.6, 95% CI 0.6–11.1). Conclusions: Internet use among VA cancer patients has increased over the last 3 years. A majority of VA patients know where to access Internet resources. Many patients are interested in educational programs to teach them how to utilize cancer based Internet resources. Future studies will assess the impact of this educational intervention in the VA population. No significant financial relationships to disclose.


2012 ◽  
Vol 7 (1) ◽  
pp. 122
Author(s):  
Kate Kelly

Abstract Objective – To explore the role and expectations of patrons and staff about the role of a public library in enabling citizens’ “health information work.” This involves helping citizens take responsibility for their own health care by finding and using health information. Design – Case study. Setting – A single, UK public library with a self-service delivery model based in a city centre in the spring of 2006. Self-service also applies to reference services and is designed to “empower users to locate and use information on their own.” Subjects – 202 library visitors who came to the library specifically to find health information completed a questionnaire, 15 of these visitors were later interviewed; 19 library staff (10 librarians, 6 library officers and 3 senior managers). Methods – Mixed quantitative and qualitative methods. A print questionnaire was administered to adult library users (age 18 and over). Semi-structured interviews were conducted with fifteen randomly selected library users who completed the questionnaire, sixteen library staff who worked directly with library users, and with three librarians in senior management positions in the library. Descriptive statistics were calculated from the questionnaire, recorded interviews were transcribed, and the text analyzed to identify recurring themes. Main Results – While all respondents came to the library to seek health information results from the questionnaire found that half (50%) of respondents came to the library to look for information on a specific health problem; 37% of respondents had tried finding information elsewhere before coming to the library; 40% usually searched the Internet when they needed health information or advice although only 32% reported trusting the Internet somewhat or completely; 67% intended to borrow books; only 4% indicated that they had planned to ask library staff for help; and 59% reported finding what they were looking for by themselves. Results from the interviews found users, front line staff, and managers in general agreement about the role of the library as a starting point for health information, and that the library was a neutral and non-threatening environment. There was also agreement among the three groups interviewed that the public library fills a gap when health care providers, particularly doctors, are unable to meet the information needs of some of their patients. Library staff were concerned about interpreting information as well as the impact of a self-service philosophy on the quality and length of interactions with users, and seemed unclear about their role in relation to health information provision. Library staff had no training in supporting health information and limited or no knowledge of authoritative online health resources and how to use them, and their approach to Internet searching was similar to users. This lack of training and expertise appeared obvious to library users. Users did not identify interpretation of information by librarians as an issue but did reference the impact of self-service and the Internet on the role and morale of the library staff. Neither library users nor library staff identified librarians as a resource to be used when seeking health information. The value of the library for users was the book collection and they saw the library as second only to physicians as a source of trustworthy information. Conclusion – Uncertainty about the role of librarians in health information provision was evinced by both librarians and library users. Both groups were also uncertain about the relationship between self-service and technology, and the way in which librarians and their work are almost invisible. Health policies emphasize personal responsibility for health yet individuals are not enabled to find answers to their questions. The absence of health knowledgeable front line staff in public libraries is “worrisome.” The obvious trust users have in the library suggests that efforts to develop consumer health information in these settings continue to be a worthwhile response to the “pressures on citizens to take responsibility for their health”.


2007 ◽  
Vol 58 (14) ◽  
pp. 2180-2196 ◽  
Author(s):  
George D'Elia ◽  
June Abbas ◽  
Kay Bishop ◽  
Donald Jacobs ◽  
Eleanor Jo Rodger

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