Improving communication throughout care to increase patient satisfaction

AORN Journal ◽  
2021 ◽  
Vol 114 (5) ◽  
Keyword(s):  
Patient Satisfaction ◽  
Increase Patient Satisfaction

scholarly journals A Physician’s Perspective on What Works (and Doesn’t) for Telemedicine

2018 ◽  
Vol 1 (4) ◽  
Author(s):  
Timothy Porter
Keyword(s):  
Patient Satisfaction ◽  
Cost Effective ◽  
Standard Of Care ◽  
Increase Patient Satisfaction ◽  
On Demand ◽  
What Works ◽  
Physician’S Perspective

No abstract available. Editor’s note: As patients start to demand access to telemedicine,1 it is imperative for physicians to understand how to make these types of appointments available in their practice. Without telemedicine adoption as a standard of care, physicians run the risk of losing patients to on-demand telemedicine organizations. Through telemedicine, not only do patients get a more convenient and cost-effective experience, providers have the opportunity to grow their practice and increase patient satisfaction. In this article, Dr. Timothy Porter, a community pediatrician in Chicago, shares his perspective.

A Recent Systematic Review on Simulation Modeling and Emergency Departments

2019 ◽  
pp. 1232-1264
Author(s):  
Soraia Oueida ◽  
Seifedine Kadry ◽  
Pierre Abi Char
Keyword(s):  
Systematic Review ◽  
Emergency Department ◽  
Patient Satisfaction ◽  
Quality Of Care ◽  
Simulation Modeling ◽  
Recommended Care ◽  
Recent Systematic Review ◽  
Increase Patient Satisfaction ◽  
System Review

Healthcare, being a complex and huge system, suffers from low quality of care delivered to arriving patients. The quality of care depends on the patient's condition and the availability of hospital's resources. Therefore, many authors have studied the problems faced by such systems and emphasized in their articles the importance of a system review for better performance. In healthcare, different departments interact with each other in order to deliver a certain service to arriving patients and provide the recommended care. In particular, the emergency department (ED) is proven to be the busiest unit of the hospital; thus, the exiting problems and recommended solutions are highlighted in this study by a literature systematic review. The main goal of this article is to study the problems that EDs face nowadays and how simulation modeling can interfere in order to alleviate these problems, propose corresponding solutions and increase patient satisfaction.

scholarly journals Factors Influencing Hearing Aid Adoption

2020 ◽  
Vol 41 (01) ◽  
pp. 006-020 ◽  
Author(s):  
Lindsey Jorgensen ◽  
Michelle Novak
Keyword(s):  
Patient Satisfaction ◽  
Predictive Factors ◽  
Hearing Aids ◽  
Hearing Aid ◽  
Consumer Knowledge ◽  
Increase Patient Satisfaction ◽  
Factors Influencing ◽  
Hearing Devices

AbstractIn the field of audiology, change is inevitable: changes in technologies with hearing devices, changes in consumer knowledge, and changes in consumer-driven solutions. With these changes, the audiologist must adapt to meet the needs of the consumer. There are potential predictors that the audiologist could use to determine who is more likely to pursue and use amplification; by using these data, the audiologists may increase their productivity and increase patient satisfaction. The goal of this article is to investigate the MarkeTrak 10 (MT10) data to determine the trends in adoption and use of hearing aids as well as examine predictive factors that can be used to determine hearing aid adoption.

Assent for Orthognathic Surgery: Features, Challenges, and Benefits

2020 ◽  
pp. 105566562095106
Author(s):  
Steven Daws
Keyword(s):  
Patient Satisfaction ◽  
Patient Population ◽  
Orthognathic Surgery ◽  
Cognitive Variables ◽  
High Quality ◽  
Increase Patient Satisfaction ◽  
Considerable Portion ◽  
Age Of Majority ◽  
The Ideal

The ideal age to undergo orthognathic surgery approximates the age of majority, and as a result a considerable portion of the patient population undergoing orthognathic surgery are legal minors. When a patient cannot legally provide consent, assent is often sought. Assent for surgical orthodontics is complicated by particular changes in cognitive variables during adolescence, the multiphased and multi-provider treatment course, and the intervention’s elective nature. Ultimately, inclusion of a high-quality assent process can help identify patients most likely to benefit from orthognathic surgery and increase patient satisfaction.

Person-Centered Care — Ready for Prime Time

2011 ◽  
Vol 10 (4) ◽  
pp. 248-251 ◽  
Author(s):  
Inger Ekman ◽  
Karl Swedberg ◽  
Charles Taft ◽  
Anders Lindseth ◽  
Astrid Norberg ◽  
...  
Keyword(s):  
Patient Satisfaction ◽  
Clinical Practice ◽  
Prime Time ◽  
Care Providers ◽  
Increase Patient Satisfaction ◽  
Person Centered Care ◽  
Centered Care ◽  
Treatment Plans ◽  
Improve Health

Long-term diseases are today the leading cause of mortality worldwide and are estimated to be the leading cause of disability by 2020. Person-centered care (PCC) has been shown to advance concordance between care provider and patient on treatment plans, improve health outcomes and increase patient satisfaction. Yet, despite these and other documented benefits, there are a variety of significant challenges to putting PCC into clinical practice. Although care providers today broadly acknowledge PCC to be an important part of care, in our experience we must establish routines that initiate, integrate, and safeguard PCC in daily clinical practice to ensure that PCC is systematically and consistently practiced, i.e. not just when we feel we have time for it. In this paper, we propose a few simple routines to facilitate and safeguard the transition to PCC. We believe that if conscientiously and systematically applied, they will help to make PCC the focus and mainstay of care in long-term illness.

Key drivers of patient experience in ambulatory paediatric cardiology

2017 ◽  
Vol 27 (8) ◽  
pp. 1585-1590 ◽  
Author(s):  
Shalini D. Allam ◽  
Mary Mehta ◽  
Bertha Ben Khallouq ◽  
James F. Burrows ◽  
Paul Rosen
Keyword(s):  
Patient Satisfaction ◽  
Patient Outcomes ◽  
Patient Experience ◽  
Increase Patient Satisfaction ◽  
Central Focus ◽  
Patient Satisfaction Survey ◽  
Patient’S Experience ◽  
Key Drivers ◽  
Key Aspects ◽  
Improve Patient

AbstractPatient experience is becoming a central focus of healthcare. A broad range of studies on how to increase patient satisfaction ratings exists; however, they lack the specificity to adequately guide physicians and hospitals on how to improve patient experience. The objective of this study was to define the aspects of patient experience within paediatric cardiologist practices that can serve as predictors of excellent patient satisfaction. From 1 January, 2013 to 28 February, 2015 (26 months), outpatients who visited paediatric cardiologists were asked to complete a 39-question patient satisfaction survey regarding their experience. Surveys were collected over a 26-month period by Press Ganey, an independent provider of patient satisfaction surveys. Participants were asked to rate their experience on a 1–5 Likert-scale: a score of 1 demonstrated a “poor” experience, whereas a score of 5 demonstrated a “very good” experience. This retrospective study of 2468 responses determined that cheerfulness of the practice (r=0.85, p<0.001), a cohesive staff (r=0.83, p<0.001), and a care provider explaining problems and conditions (r=0.81, p<0.001) were key aspects of a paediatric cardiologist’s practice that can be used as predictors of overall patient satisfaction. Awareness of how doctors can personalise a patient’s experience is vital to achieve greater patient satisfaction and, ultimately, better patient outcomes.

Bridging the Gap: A Priorities Assessment Tool to Support Shared Decision Making, Maximize Appointment Time, and Increase Patient Satisfaction in Women With Ovarian Cancer

2020 ◽  
Vol 16 (2) ◽  
pp. e148-e154 ◽  
Author(s):  
Melissa K. Frey ◽  
Annie Ellis ◽  
Savannah Shyne ◽  
Ryan Kahn ◽  
Eloise Chapman-Davis ◽  
...  
Keyword(s):  
Ovarian Cancer ◽  
Decision Making ◽  
Patient Satisfaction ◽  
Shared Decision Making ◽  
Assessment Tool ◽  
Shared Decision ◽  
Feedback Form ◽  
Patient Centered ◽  
Symptom Index ◽  
Increase Patient Satisfaction

PURPOSE: Women with ovarian cancer identify patient-physician communication as an essential element in determining treatment course and believe a discussion about goals and values should precede treatment decisions. We sought to develop a patient-centered priorities assessment tool for women with ovarian cancer that could streamline communication, enhance treatment discussions, and increase patient satisfaction. MATERIALS AND METHODS: We designed a priorities assessment tool using a validated ovarian cancer symptom index (National Comprehensive Cancer Center–Functional Assessment of Cancer Therapy Ovarian Symptom Index-18) combined with an index to assess daily quality-of-life priorities. The tool was distributed to women with ovarian cancer in small focus group settings and online, followed by a postactivity feedback form. RESULTS: In this pilot study, 36 women completed the priorities assessment tool and 35 completed the postactivity feedback form between September 2015 and May 2016. All participants reported that the tool was easy to understand and comprehensive in scope. Twenty-nine participants (82.9%) completed the tool in 10 minutes or less. Most participants (n = 31, 86.1%) were able to stratify their priorities and identify 5 top treatment-related priorities. Participants who indicated that their goals and priorities had changed since diagnosis (n = 25, 69.4%) reported that the tool helped to identify current goals and priorities (22 [88%] of 25 participants) and would help them feel more comfortable participating in shared decision making with their medical team (21 [84%] of 25 participants). CONCLUSION: A patient-centered priorities assessment tool was easy to complete and viewed as comprehensive and useful in a pilot cohort of women with ovarian cancer. Use of a priorities assessment tool has the potential to enhance communication, promote shared decision making, and improve patient satisfaction.

Sign in / Sign up

Export Citation Format

Share Document