Cruise Lines and Passengers

A case study on cruise service quality of cruise lines sailing in Asia

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2017.01.31.1.229 ◽

2017 ◽

Vol 31 (1) ◽

pp. 229-247

Author(s):

Yeo Hyun Yoon ◽

Kyoung Cheon Cha

Keyword(s):

Service Quality ◽

Cruise Lines

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Sustainable cruise ship employment for the Caribbean region – a conceptual perspective

Worldwide Hospitality and Tourism Themes ◽

10.1108/whatt-11-2016-0060 ◽

2017 ◽

Vol 9 (1) ◽

pp. 60-69 ◽

Cited By ~ 1

Author(s):

Sheree-Ann Adams

Keyword(s):

Poverty Reduction ◽

Primary Data ◽

Caribbean Region ◽

Content Type ◽

The Public ◽

Cruise Ships ◽

Training Standards ◽

The Usa ◽

The Caribbean ◽

Cruise Lines

Purpose The purpose of this paper is to explore the opportunities and approaches needed to ensure the long-term sustainability of cruise companies as a source of employment for Caribbean nationals. Design/methodology/approach The format is one of a concept paper and not a review of primary data collected, but based on the authors observations, industry knowledge and review of secondary literature available in the public domain. Findings Some recommendations are made as to the facilitation of this concept in sustainable cruise employment for the Caribbean region that will provide not only economic sustainability but also social benefits to the Caribbean region at large through poverty reduction through employment and global travel exposure. Practical implications The paper puts forth a proposal for a centralized organization representative of the multiple stakeholders within the Caribbean Cruise community: to manage and facilitate a fund to assist Caribbean nationals desirous of working on cruise ships and to meet the necessary standards of training not only in hospitality qualifications but also in basic training standards of safety, security and watch keeping for seafarers. Social implications The employment opportunities for Caribbean persons on cruise ships have not been fully exploited with the majority of Caribbean nationals working on cruise ships found predominately within the Royal Caribbean Cruise Lines, Celebrity Cruises, Norwegian Cruise Lines and Carnival Corporation brands based in the USA. Originality/value This paper provides readers with insight into the existing Caribbean employment and shipboard employment scenarios, with the view of presenting an option for stimulating and supporting sustainable employment on cruise ships for Caribbean nationals.

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APPLICATION OF THE LOGISTIC FUNCTION TO ASSESS THE IMPACT OF THE ENVIRONMENT ON SEA FERRY, CRUISE LINES AND MARINE PASSENGER TERMINALS

Vestnik Gosudarstvennogo universiteta morskogo i rechnogo flota imeni admirala S O Makarova ◽

10.21821/2309-5180-2020-12-4-627-639 ◽

2020 ◽

Vol 12 (4) ◽

pp. 627-639

Author(s):

Nikolai N. Maiorov ◽

◽

Vladimir A. Fetisov ◽

Keyword(s):

Logistic Function ◽

The Impact ◽

Passenger Terminals ◽

Cruise Lines

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RESEARCH OF CHANGES IN THE SEA FERRY AND CRUISE NETWORKS OF THE BALTIC SEA UNDER THE INFLUENCE OF THE EXTERNAL ENVIRONMENT

the System analysis and logistics ◽

10.31799/2077-5687-2021-3-35-42 ◽

2021 ◽

Vol 3 (29) ◽

pp. 35-42

Author(s):

N. N. Maiorov ◽

◽

A. A. Dobrovolskaya ◽

Keyword(s):

Baltic Sea ◽

Global Analysis ◽

Graph Model ◽

The Baltic Sea ◽

Cruise Industry ◽

Route Network ◽

Baltic Sea Region ◽

Research Questions ◽

The Baltic ◽

Cruise Lines

Cruise shipping is the calling card of many countries. In view of the downturn in this cruise industry due to Covid-19, it is necessary to develop new models and decision-making methods to reach pre-crisis levels. One such tool is the analysis and subsequent modernization of the route networks of ferry and cruise lines. The study presents models applicable to the regions of the seas. The object of the research is the Baltic Sea region and the existing route cruise networks. The article provides a global analysis of the cruise industry, confirming the need for modernization and the search for new solutions. Simply restarting the route networks, based on the 2019 networks, is not enough today. To solve the problem, a graph model of route networks is given, a model of route network organization is given, taking into account various subnetworks. To expand the capabilities of sea ferry and cruise lines, a theoretical model is proposed that allows the passenger to switch from one route to another, thus providing more flexibility and variety than the classical route through a given system of ports. The presented models are supported by examples of development of sea passenger ports and terminals of St. Petersburg, sea ferry networks of the Baltic Sea. Further research questions are presented. The presented model allows expanding the possibilities of the region, making them more attractive for passengers.

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Onboard activity choice of Chinese cruise tourists

International Journal of Culture Tourism and Hospitality Research ◽

10.1108/ijcthr-08-2019-0150 ◽

2020 ◽

Vol 14 (4) ◽

pp. 489-506

Author(s):

Na Li

Keyword(s):

Participant Observation ◽

Study Data ◽

Content Type ◽

Activity Choice ◽

Cruise Ships ◽

Consumption Values ◽

Dependent Variables ◽

Chinese Tourists ◽

Depth Interviews ◽

Cruise Lines

Purpose The purpose of this study is to explore the onboard activity choice of Chinese cruise tourists on three international cruise ships departing Shanghai, China. Design/methodology/approach A qualitative research method was adopted for this study. Data was collected using participant observation, casual conversation and semi-structured in-depth interviews from 76 Chinese cruise respondents. The data was analysed using thematic analysis. Findings Chinese cruise tourists were offered various onboard activities, most of which were Western. Booking these activities involved tourists searching information and assessing and choosing what appealed to them. They chose these activities according to the consumption values, and their decision was influenced by both context-dependent variables—the variety and style of the activities and their capacity to appeal, and the personal variable—age. Chinese tourists were satisfied with the array of onboard activity options and viewed them as an opportunity to experience Western culture. However, when they were unfamiliar with or did not understand some activities, they preferred Chinese activities. Originality/value This study formulates propositions to underlie a conceptual framework of how cruise tourists choose an onboard activity. The findings derived from the data will be valuable to cruise lines seeking to better manage tourists’ onboard experiences.

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